Who to contact when the surgery is closed
If you have a medical problem which cannot wait until the surgery reopens please dial 111.
To be effective, this service requires your co-operation and asks that you use it only if you have a medical problem that cannot wait for the Medical Centre to reopen.
NHS 111 makes it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. Calls are free from landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- You need medical help fast but it's not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don't know who to call or you don't have a GP to call.
- You need health information or reassurance about what to do next.
- For immediate, life-threatening emergencies, call 999.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
Typetalk or textphone
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.
Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A Typetalk Relay Assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer.
Other sources for help:
Ambulance: 999 for patients requiring immediate action for sudden illness or accident
Emergency Department: Southmead Hospital. Service for serious accidents, fractures and medical emergencies only.
Minor Injuries Unit: Southmead Hospital. Service for minor injuries and illnesses from wounds and sprains to burns.
NHS Walk-In entres
There are two walk-in entres in Bristol where patients can go for minor injuries and illnesses such as strains and sprains, coughs and colds and flu-like symptoms.
Emergency contraception is also available
- Bristol Walk-In Centre 35 Broad Street, Bristol. Avon BS1 2EZ (see map)
(Open 8am-8pm Monday to Saturday and 10am-6pm Sundays and Bank holidays)
- South Bristol walk-In Centre 5 Knowle West Health park, Downtown road, Knowle West Bristol BS4 1WH (open 9am-9pm, 7 days a week (see map)