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How to deal with an urgent
medical problem
When the surgery is open
If you, or a member of your family are in
need of urgent medical advice or treatment,
please telephone the surgery (0117 9620 652/9624
692) and speak to the receptionist.
Depending on the situation you may be offered a
same day appointment
(with a doctor or a nurse) or phone advice. The
genuinely housebound may require a visit,
usually from one of the GP’s at the end of
morning surgery.
Unfortunately it is not possible to request a
specific doctor.
When the surgery is closed
Please call the normal surgery phone lines
when the surgery is closed and your call will be
redirected to Frenchay
Out of Hours service. This organisation deals with out
of hours medical problems. You may be asked to
attend Frendoc base at the Greenways Centre,
Southmead or at Frenchay Hospital for
examination and treatment.
Other sources of help:
Ambulance
Phone 999. This is ONLY for patients who
suffer accidents or sudden illness requiring
immediate action.
Emergency Department (Casualty) (website)
Based at Frenchay Hospital. This provides a
service for serious accidents and emergencies
only.
Major A&E departments assess and treat patients
who have serious injuries or illnesses.
Generally, you should visit A&E or call 999 only
for true emergencies.
Minor Injuries Unit (website)
The minor injuries unit is based at Southmead
Hospital (previously the A&E dept)
It is open from 9am-9pm 7 days a week.
A dedicated team of emergency nurse
practitioners are on hand
to deal with a wide range of minor injuries and
illnesses from wounds and sprains to burns.You
do not need an appointment to visit a minor
injuries unit. They are run by a team of highly
qualified nurse practitioners who have
experience and expertise in treating minor
injuries.
Minor injuries units can treat a wide variety
of problems including:
- cuts and grazes,
- sprains and strains,
- broken bones (fractures),
- bites and stings (including human
bites),
- infected wounds,
- minor head injuries, and
- eye problems, such as minor eye
infections, scratches or something that is
stuck in your eye.
24 hours a day nurse led confidential
telephone advice line.
Phone 0845 4647 or
click here.
These services include:
- Out of hours support for GP’s and dental
services
- Telephone support for long-term
conditions
- Pre and post operative support for
patients
- 24 hour response to health scares
- Access to remote clinics via telephones
NHS Walk-In Centres (website)
There are two walk-in centres in Bristol
where patients can go for minor injuries and
illnesses such as strains and sprains, coughs
and colds and flu-like symptoms.
Emergency contraception is also available
Bristol Walk-In Centre 35 Broad Street,
Bristol. Avon BS1 2EZ
(open 8am-8pm Monday to Saturday and 10am-6pm
Sundays and Bank holidays)
South Bristol walk-In Centre 5 Knowle West
Health park, Downtown road, Knowle West Bristol
BS4 1WH (open 9am-9pm, 7 days a week
Main services:
- Blood pressure checks
- Contraceptive advice
- Coughs, colds and flu-like symptoms
- Information on staying healthy and
health promotion
- Minor cuts and wounds - dressings and
care
- Muscle and joint injuries - strains and
sprains
- Skin complaints - rashes, sunburn and
head lice
- Stomach ache, indigestion, constipation,
vomiting and diarrhoea
- Treatment of minor infections
- Women's health problems, thrush and
menstrual advice
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