Appointments

If you have registered to use our on-line service, please click here to sign in to Patient Access.

Routine doctor’s appointments

Appointments with the doctor are 10 minutes long and can usually be booked up to 4 weeks in advance. Most routine surgeries run between 8.30-11 am and 4-6 pm, however there are some early afternoon surgeries between 2 – 4 pm. We also provide extended hours appointments – see below.

The receptionist will be able to advise you of available times.

The doctors’ timetable can be seen here

To book a routine appointment

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Contact a doctor by phone

*All calls from the surgery will appear as a blocked number*

You can contact a GP for telephone advice:

  • For all queries not necessarily needing an appointment with a GP
  • Where advice can be given over the phone
  • If you have information you would like passed to the GP

When you call, please give the receptionist your contact number, all relevant information and state which GP you wish to contact.

You will be asked the reason for your call to clarify the degree of urgency.

The receptionist will pass on all messages but will not be able to specify the time of a return call.

Home visits

The home visiting service is for patients who are too ill or infirm to travel, i.e those that are truly housebound.

It is preferable for the doctors to see patients in surgery, when at all possible, as a more thorough examination is possible. Where possible please make requests for home visits before 10.00am as this helps the doctors to plan their visits.

When booking a home visit with the reception staff, please give full and clear contact details, current address and home address (if different) and problem to enable the doctor to assess and plan accordingly.

The reception staff will then pass on the request to the doctors, who usually visit after morning surgery or as soon as time allows.

Sometimes the doctor will ring to assess the problem and see how urgent it is or whether it is possible to attend the surgery. Non urgent visits may be postponed until the patient’s regular doctor is available, or if requests are numerous.

Home visits are allocated in surgery by the doctors and unfortunately a choice of doctor cannot be made.

Extended hours

We offer extended hours appointments for patients who find it difficult to attend during normal working hours. We offer some early mornings, evenings and some Saturday mornings.

Urgent medical problems when the surgery is open

If you, or a member of your family are in need of urgent medical advice or treatment (but it is not an emergency) please telephone the surgery (0117 962 4692). Depending on the situation you may be offered a same day appointment (with a doctor or a nurse) or telephone advice. The genuinely housebound may require a visit, usually from one of the GPs at the end of morning surgery. It is usually not possible to request a specific doctor.

Routine nurses’ appointments

Appointments with the nurses are booked according to reason, as many procedures take longer than the usual 10 minute time slot. Please help reception by specifying the reason for your visit so that the correct amount of time can be allotted.

Healthcare Assistants’ appointments

The HCAs take all the blood samples in the practice and are available each day of the week. They also deal with some health checks and certain other procedures. Please ask our receptionists who will be able to advise which member of staff is the most suitable to book.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.