Fallodon Way Medical Centre

0117 962 4692

Online services

How to book an appointment, request a repeat prescription and view medical records online.


Patients can book, cancel or check routine GP appointments online via a number of providers. There is a limit to the number of appointments you can book online and this is reduced if you already have other appointments booked (even with a nurse). Urgent GP appointments, Nurse or Healthcare Assistant appointments can only be booked by telephone or by visiting the surgery. During the current crisis, there are no appointments bookable online.


Routine repeat prescriptions can be requested online. Acute or past medication cannot be ordered in this way. Requests for these or changes in medication should be submitted separately in writing for assessment by our pharmacist or a doctor.

Medical Records

You are able to view your allergies, medications, immunisations and ‘coded’ medical records. Please attend the surgery in person with photographic evidence of your identity and a written, signed request.

Is the system secure?

All communication with the various online services providers is encrypted and only the person logged in with your User ID and password can view your personal information, so it is very important that you keep these details safe. You should also resist attempts by unscrupulous scammers to take over your computer and make it a habit to scan your computer for malware and viruses on a regular basis.

Please contact the surgery if you lose your login details or believe them to be compromised. A fresh registration document can be issued which will supercede your previous login details (which will no longer work).

What do I need to do to get started?

You must call in personally to the surgery bringing photo ID (passport or driving licence). We cannot accept requests for friends or family members, unless for children under 16 or with written, signed consent. Once identified, you will be given a document containing sufficient information to allow you to register for the service. During the current crisis, we are using alternative methods of identification which will avoid you having to attend the surgery to request online access. The necessary information will be emailed to you.

Once I have the necessary paperwork what do I do next?

Choose one of the providers from the list below, enter your registration details and follow the remaining instructions.

Many of them also provide free apps available for Android and iOS tablets and phones which will allow you similar access, and why not try the excellent NHS App?

Abuse of the system

Please note the practice reserves the right to block your use of online access. The main reasons for doing this would be:

  • Persistent failure to attend appointments made online
  • Persistent multiple booking of appointments
  • If we believe you are being coerced by another party

Online access providers:

Patient Access
Evergreen Life
Co-op Health
Echo Pharmacy
AT Tech
Pharmacy2U Ltd
Boots UK
Patients Know Best
Healthera Ltd
Nurturey – the digital Redbook