Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 78% Very Good
  • 15% Good
  • 5% Neither Good Nor Poor
  • 1% Poor
  • 0% Very Poor
  • 0% Don't Know
Month / Year Very Good Good Neither Good Nor Poor Poor Very Poor Don't Know
Jan 2025 136 21 9 3 1 1
Feb 2025 50 14 3 0 0 0
Mar 2025 0 0 0 0 0 0
Apr 2025 0 0 0 0 0 0
May 2025 0 0 0 0 0 0
Jun 2025 0 0 0 0 0 0
Jul 2025 0 0 0 0 0 0
Aug 2025 0 0 0 0 0 0
Sep 2025 0 0 0 0 0 0
Oct 2025 0 0 0 0 0 0
Nov 2025 0 0 0 0 0 0
Dec 2025 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

I just wanted to feedback how helpful the receptionist team have been. I needed an appointment on my day off and they very kindly sorted one out for me despite the surgery being extremely busy. Everyone I spoke to was extremely professional and kind. Working in the NHS I understand the pressure everyone is under and think the calm and polite attitude of the reception team is a credit to them and everyone at the surgery. I hope this can be fed back to them.
Posted on: 25/02/2022