How to Order a Repeat Prescription

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Making a request

Requests in writing - 2 working days to process

• Please use the counterfoil provided with your last prescription.
• Mark clearly with a tick all the items that you need
• If you do not have a counterfoil, please write out a clear list of what you need including dose and quantity.

These requests can be handed in at reception or posted to the surgery.

Electronic requests - 2 working days to process

Please contact us on bnssg.fwmcprescriptions@nhs.net. Our prescription team will process your prescription request within 2 working days and send to your nominated pharmacy.

We kindly ask that you use this e-mail for prescription requests only. If you have a general enquiry, appointment request or something else, please contact the Health Navigator team on 0117 962 4692 who are best placed to help you. They will not be actioned by the prescription team. 

We kindly ask that you use this e-mail for prescription requests only. If you have a general enquiry, appointment request or something else, please contact the Health Navigator team on 0117 962 4692 who are best placed to help you. They will not be actioned by the prescription team

If you have already registered for the online service, please sign in to Patient Access and follow the instructions. Remember this is only for routine repeat medication. Queries must be received separately in writing please - we recommend that you do not put messages in the box as this will add to the processing time.

If you have not already registered for this service, please speak to a Health Navigator at the practice for information and registration details.

New to the practice

If you are newly registered at the surgery and are on regular repeat prescriptions, please make an appointment with one of our doctors or pharmacists before requesting your next repeat, so the doctor can authorise the medication and annotate your medical notes accordingly.

We are sorry to say that that are unable to register any pateints that are under the Bristol Drug Project as we cannot offer the services you require. 

Collection of prescriptions

You can have your prescriptions sent electronically to the pharmacy of your choice. Alternativley prescriptions may be collected personally or by a nominated person from Reception. 

Some local pharmacies are:

• Boots, Henleaze Road or Southmead Road
• Westbury Pharmacy
• North View Pharmacy
• Kellaway Pharmacy
• Buxton and Grant

Tell us which one you would like to use and all repeat prescriptions will automatically go to this pharmacy until the surgery is notified otherwise.